Like Night And Day: Twitter’s And Apple’s Contrasting Moves On Accessibility...
Apple and Twitter have both been in the news over the past week because of the actions they’ve taken — or not taken — on accessibility, and the differences between the two are a study in contrasts....
View ArticleAmazon The Disrupter Enters Low-Code Market; Doesn’t Disrupt Anything
After years of high expectations for Amazon’s low-code platform project, its Honeycode product has finally arrived. Unfortunately, in its present release, Honeycode is far from the market disrupter...
View ArticleDigital Business Models Mandate More Sophisticated B2B Pricing Processes And...
I’ve been researching B2B pricing and its important role in digital transformation for industrial manufacturers. New “as a service” business models offer opportunities for manufacturers, but they can...
View ArticleChannel Software Tech Stack 2020 – PRM, TCMA, Ecosystem, Incentives, Channel...
^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with,...
View ArticleAdobe’s Service Partners Are What Will Make It A Proper Enterprise Software...
Adobe strives to be an enterprise software company with the same reach and influence as Microsoft, Oracle, SAP and Salesforce. It successfully pivoted its creative tools business into a proper SaaS...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
NIST Commits To Renaming Racially Suggestive Technology Terms From Aunt Jemima and Uncle Ben’s to Lady Antebellum and the Dixie Chicks, we’ve seen a wave of rebranding sparked by ongoing anti-racism...
View ArticleDigital-First Customer Service Solutions Emerge As Their Own Software Category
Customers expect more from customer service organizations. They expect you to value their time, to make engagement easy, and to deliver answers and resolutions in a highly personal manner and in the...
View ArticleShare Your Sales Enablement Experiences With Us!
Sales enablement and marketing professionals interested in the current and future state of the sales enablement function should take this survey and be the first to receive results.
View ArticleLessons On Building Digital Products — And Future-Proofing A Better Mousetrap
While a lot of firms are hurting right now, a few are doing better than most. Digitally advanced firms typically outpace others when it comes to revenue growth. While many firms focus digital efforts...
View ArticleIn A Crisis, Customer-Obsessed Government Can Save Lives
As governments worldwide contend with the COVID-19 pandemic and a global recession, a commitment to "customer experience" has never been so important.
View ArticleEnsure Your Workplace Doesn’t Become A New Source Of COVID-19 Infections
As employees return to physical workplaces, the risk of new outbreaks rises. Read three steps employers can take to mitigate this risk.
View ArticleDBS Bank followed four design principles when building their enterprise data...
I recently had the pleasure to talk with Siew Choo So, Group Head Consumer Banking Technology and Big Data/AI at DBS, on how the bank has set up their enterprise data platform to enable a data driven...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
Walmart Takes The Lead In The Race To Fix Healthcare With New Health Supercenters As healthcare clinics start to reopen, many patients continue to put off necessary care. For some, cost is a major...
View ArticleForecasting In Uncertainty: IMF World Forecasts Of Deeper 2020 Pandemic...
On June 24, the International Monetary Fund (IMF) released its updated forecasts for global and country economic growth (World Economic Outlook Update, June 2020). The updates to its April 2020 report...
View ArticleAre Your Managers Asking The Right Questions?
Growing up, my father framed all of our chores in the form of a question. “How would you like to mow the lawn?” Of course, it wasn’t really a question. The lawn was going to get mowed, and I was going...
View ArticleDAM Is A Key Ingredient For Your Digital Experience Delivery
Digital customer experience has become a top-3 growing priority according to our recent COVID-19 Service Provider Pulse Survey. As companies look to deliver more personalized, engaging (and...
View ArticleOpen Banking Implementation Issues Give Rise To A New Breed Of Intermediaries
For banks, open banking implementation is not straightforward — differing standards, specifications, and deployments result in the need to resolve complexity across interfaces. Open banking...
View ArticleThe Podcast Wars Have Begun
Recent moves by Spotify and SiriusXM reinforce that podcasts are indeed the Next Big Thing.
View ArticleDigital-First Customer Service Solutions Deliver Highly Automated Service
There is no single customer service solution that is ideal for all sizes of organizations, all industries, or all business models. For example, many companies selling and supporting higher-value,...
View ArticleCX Reality Day: What Will You Discover?
This Wednesday, July 15th, we’re inviting executives from all companies — large and small, B2B, and B2C — to participate in our inaugural CX Reality Day.
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