B2C CDPs Need To Survive Before They Can Thrive
B2C customer data platforms (CDPs): all the hype, none of the follow through. That summarizes the analysis of the CDP space in our inaugural report on the category in 2018. We continue to field client...
View ArticleGuess what? GDPR enforcement is on fire!
Yes, you read the title of this blog well: GDPR enforcement is on fire! Fines might not always be particularly high, but our analysis shows that – at least in terms of volume – Data Protection...
View ArticleChildren’s Data Privacy: What’s A Parent To Do?
Happy Data Privacy Day! What kinds of conversations do you have with friends and family about privacy? Over the holidays and through the new year, I had the topic of children’s data privacy and device...
View ArticleIt’s Time To Dust Off Your Pandemic Plans
During the past week, despite the significant efforts of the Chinese government (including the near lockdown of the city of Wuhan and a travel ban affecting more than 50 million people), the spread of...
View ArticleBroken Processes Are The Biggest Cybersecurity Threat To Your Organization
Many years ago, I read about a grimoire from the Middle Ages that contained a spell for summoning rats, with the basics of the spell consisting of throwing straw and dirty laundry in the corner of a...
View ArticleRitz Carlton vs. Mercedes: My Lessons From Testing Customer-Experience Experts
I read two Joseph A. Michellli books for my research last year: Driven To Delight: Delvering World-Class Customer Experience the Mercedes-Benz Way and The New Gold Standard: 5 Leadership Principles For...
View ArticleApple Posts Strong Quarter on iPhones, Wearables and Service Revenue
Apple started 2020 with another strong financial performance. There were no real surprises. I continue to be stunned by their ability to generate both revenue and profits in highly competitive...
View ArticleHelp Your Chatbots Break The Scale Barrier In 2020
My first interaction with a chatbot was seven years ago. A comical avatar popped up when I was trying to renew my auto insurance and offered help. But help it did not. I still gave the brand brownie...
View ArticleAs Bad Bots Evolve, Bot Management Solutions Evolve To Fight Them
One of my favorite things about covering the bot management market is that bots are not just a security issue. Sure, it’s common for bots to conduct credential stuffing attacks with a bunch of stolen...
View ArticleWork Hard . . . At Not Getting Your Phone Compromised
The recent news concerning the hacking of Amazon CEO Jeff Bezos’ mobile phone demonstrates that corporate executives are perfectly legitimate collection targets for governments. Powerful individuals...
View ArticleAI Solution Development Requires Trusted Cooperation For The Long Haul
Many AI practitioners and those exploring AI solutions expect to reap the benefits of AI technologies simply by adopting licensed API services in the cloud. However, in many cases, an out-of-the-box...
View ArticleIt’s Time For The Retail Industry To Challenge The Tech Titans
Four technology companies – Apple, Amazon, Alphabet (Google), and Facebook – have a collective market capitalization of more than $3 trillion. That’s 15% of US GDP. For years, retailers have been told...
View ArticleNavigate Through GRC Purchasing Decisions With These Three Considerations
The market for governance, risk, and compliance (GRC) technologies is competitive, diverse, and supports a broad range of capabilities. Having many options to choose from is a good thing; having too...
View ArticleMeasuring Business Value Is Within Your Reach
Measuring the business value of a specific investment — and thus measuring ROI — is often easier said than done. It can be confusing with so much information and so many different measurements. Should...
View ArticleRCS: What’s Going On?
Forrester published a piece on RCS called: “More Myth Than Magic – For Now.” (report is here if you are a client). For those of you not following RCS, it’s basically the carrier’s upgrade to SMS which...
View ArticleProduct Security And Surveillance Capitalism: Ring And Avast Fumble Privacy,...
It’s been a rough couple of months for Ring. Multiple security and privacy issues have plagued the physical security device maker, it’s responded poorly by casting blame on users, and following that,...
View ArticleThe CISO’s Guide To Working With Early-Stage Cybersecurity Firms
Cybersecurity has emerged as one of the hottest markets for venture capital investment over the past few years. With nearly 1,300 active companies with investments providing security software and...
View ArticleSANS CTI Summit Recap: It’s All About The Process
Crystal City again hosted the eighth SANS Cyber Threat Intelligence Summit, with several hundred attendees. CTI Summit cochairs Rick Holland, Rebekah Brown, and Katie Nickels again planned a fun,...
View ArticleIf Your Sales Are Down, Don’t Blame Coronavirus Yet
Since its origination in Wuhan, China, the coronavirus has spread to 20 countries to date, and retailers around the world are worried. As the virus spreads and a travel ban affecting over 50 million...
View ArticleCheck Point’s CPX 360 2020 Conference In New Orleans — Secure Your Everything
Veteran firewall vendor Check Point Software Technologies (hereafter Check Point or CP) held the US edition of its 2020 CPX 360 conference this week in New Orleans. The event gave industry analysts a...
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